Step 1 — Check the right inbox
Account credentials are sent to the email used during checkout. Check spam, promotions, and any alternate inboxes (Gmail, work, etc.).
Step 2 — Reset your password
Go to app.brightstageai.com → Forgot Password. Enter the checkout email. A reset link arrives within a minute.
Step 3 — Still locked out
Email support@alanconnect.com from the email used at checkout. Include your order number or last 4 digits of the card. We'll restore access within one business day, often within an hour.