Issue 1 — “Invalid credentials”
The most common cause is using the wrong email. Try every email you might have used at checkout. If you're sure of the email, reset the password from the login screen.
Issue 2 — Password reset email never arrives
- Check spam and promotions folders.
- Add no-reply@brightstageai.com to your safe senders.
- Wait 5 minutes — corporate inboxes can delay delivery.
- If nothing arrives, email support@alanconnect.com.
Issue 3 — Login loop / bounces back to sign-in
Clear cookies for app.brightstageai.com or open the portal in an Incognito window. This fixes 95% of loop issues.
Issue 4 — Two-factor code not received
Check your phone for SMS, then your authenticator app. If you've lost your device, contact support — we'll verify your identity and reset 2FA.